Frequently Asked Questions

Students

Public User

Can I access ZBschools.sg without subscription?

Yes, you can click the 3 buttons on the landing page and then provide your email address. An email with access link will be sent to you. You can access the portal by clicking on the link in the email.

I've chosen the publication which I wished to access and provided my email address. However I did not receive any email.

Please ensure that you have provided avalid email address.

Secondly, please check both your inbox and spam folder in your email account.

If you are still unable to find the reset password email, please contact our support team for further assistance.

Compared to a subscriber, how much information can I access from the portal?

A public user can only access approximately one fifth of the information available.

Can I attempt the “Placement Test”?

Yes, you can. Please click on the button - “看我华文有多强” on the landing page and you will be directed to the placement test.

I’ve completed the Placement Test, but I did not receive the results in my email.

Please ensure that you have entered a valid email address in the pre-survey.

Secondly, please check both your inbox and spam folder in your email account.

If you are still unable to find the reset password email, please contact our support team for further assistance.

Can I subscribe to ZBSchools.sg independently of my school?

Currently, only teachers and schools can subscribe to ZBSchools.sg, however, we will be starting home subscription by April 2018. More information on home subscription will be publicized on SPH’s newspaper platforms after March 2018.
Subscriber

I've forgotten my password.

You can retrieve your password using the 'Forgot Password' link which can be found in the login box on the landing page.

I've submitted my Login-ID on the “Forgot Password” page, but I did not receive the reset password email.

Please ensure that you have provided a valid email address.

Secondly, please check both your inbox and spam folder in your email account.

If you are still unable to find the reset password email, please contact our support team for further assistance.

I've forgotten my login ID.

Please contact our support team for further assistance.

Can I change my email address?

You may change your email address by accessing “Profile” page and clicking on the “Email” tab. Please save upon completion.

Can I change my login ID?

No.

Can I change my password?

Yes, you can change your password by accessing the “Profile” page and clicking on the “Password” tab. Please save upon completion.
Placement Test

Why is the Placement Test necessary?

The system can only ascertain your reading level accurately after you have completed the test. The system will then push relevant articles suitable to your reading abilities in the category “今天读什么”. Hence, articles found in “今天读什么” vary from subscriber to subscriber.

As you go on to read and complete the practices found at the end of each article, the system will continuously update your reading progress.

How many times must I do the placement test?

Only once.

How long does it take to complete the Placement Test?

Approximately 20 minutes

Can I redo the Placement Test?

No.
Article page

How do I like an article?

You can click the “Share” button found on the right side of article title, then click the icon. This article will also be saved in your “favorite articles” folder.

Can I share the article across social media platforms like Facebook and Twitter?

Yes, you can share article to Facebook and Twitter if you are secondary school student.

Can I attempt “开始练习” more than once if I want to get a better score?

You have to wait 2 hours before you can retry the End-Article Quiz after completion.

I didn’t see my results after i completed the NiE 练习.

Your NiE Quiz contains Open-Ended questions which require your teacher to grade.

Can I see comments from other school students?

No, you can only view comments from your schoolmates.
General

What browsers can I use to access ZBSchool.sg?

Google Chrome (recommended), Safari, Firefox or Internet Explorer 9+..

Can I access this portal through Tablet/Mobile?

Yes.

Is there an app version of ZBSchools.sg?

Not for the time being.

Who Can I contact for further assistance?

For content issues, please contact zbschools@sph.com.sg.

For technical support, please contact support@commontown.com.

Teacher

Gifts

What "Gifts" can I assign to student?

You can assign the following 3 types of Gifts:

  • Article
  • 温习虫 Quiz by issue
  • 温习虫 Quiz by challenge

Can I assign “Gifts” to an individual student in my class? If yes, how can I do so?

Yes, you can assign Gifts to an individual student, groups of students or an entire class.

You can add an individual student, groups of students or an entire class as recipient when creating a new “Gift”.

Can I assign “Gifts” to student/s not from my class?

No.

Can I let students view quiz answers?

Yes, you can decide whether to let students view quiz answers when creating the assignment.

How do I monitor progress of the “Gifts” I’ve assigned?

You can click the button on each Gift. It will direct you to the individual Gift report. Information on student progress will be displayed.
Analytic Report

What report/s can I view?

You can view 3 types of analytic reports:

  • Class overview and detail report(please give explanation) It will show analytic data of entire class or individual student such as reading level progress, number of articles read, number of quizzes completed, earned points, performance of language skills.
  • Top performance report(please give explanation) It will show ranking of student performance such as earned points, reading level increment, number of articles read, number of quizzes completed.
  • Quiz report(please give explanation) It will show analytic data of quizzes completed by students such as accuracy, level, format, question type and language skill.

Can I download the report?

Yes, you can download the report in xls format by clicking on “Export” button.